FAQs

My postcard hasn’t arrived, what’s going on?

We post them out every Tuesday, starting the Tuesday after your order is placed. If you order on a Tuesday, then the first one goes in the mail 7 days later. In all cases we use standard letter post. If you’ve seen nothing by 21 days from your order, then Contact us. Similarly, if you have a blank week where one is missing, and the next one arrives, Contact us. We’ll fix things up for you straight away.

Is there any support for the visually impaired?

Yes, we’re doing our best to make these resources available to the visually impaired. The webpages associated with each Postcard have alt-text wherever possible to assist screen readers. And we are happy to offer pdf file versions of the Postcards to those registered as visually impaired – for free. Please contact us to let us know if any of the alt-text is not working properly with your screen reader (or is not a useful explanation of the picture) and also to find out how to get pdf versions of the cards.

How do we access the Secret Page? I can’t use QR codes…

We recommend using a computer or tablet for the secret pages as a phone screen can be a bit small for some of the incredible pictures and videos. To get to the page, look on your Postcard and find the blue QR code box The Moon secret webpage QR code If you can’t scan the QR code, then the text underneath it tells you the website address. So in this example for the Moon, you would type https://postcardsfromspace.co.uk/moonbasealpha into your internet browser.

Can they be sent jointly to more than one child?

Yes, of course. As long as they live at the same address (or at least we can post to one address). We’re happy to make the greeting out to more than one person – could be parent and child too if you like. Or maybe ‘Dear Smith Family,’ for example! If the personalisation box when buying it is too small for all the names you want then please Contact us. We’ll sort it out, no problem!

There’s something wrong with the website…

There’s so many possible things that could go wrong with a website, we haven’t listed FAQs for them. We’d love to fix up bugs on the website, so please do Contact us and tell us what needs fixing.

Can I get a refund?

Basically, no, sorry. As soon as you order, all 12 PostcardsFrom… are personalised for your child with their name and address. This means that we can only offer a refund if the Postcards are faulty, which, given they are stories, would be a pretty odd claim. But see the next question…

My Postcard was damaged in the post, what can we do?

The Postcards all go in the post in pristine condition. If one of yours arrives damaged, please Contact us. We’ll probably ask you to supply a photograph of it, but we’re happy to send a replacement for free for a Postcard damaged in the mail.

How do I know which postcard is coming next?

For the PostcardsFromSpace series, here’s the list of places that Tanno and Iguda visit.

Card numberSpaceDeep SpaceVolcanoes
1The MoonDeep SpaceStromboli
2VenusBlack Hole M87Vesuvius
3MercuryDark MatterErta Ale
4The SunWhirlpool GalaxyIceland
5MarsSupernova SNR0519Erebus
6AsteroidsCrab NebulaVillarica
7JupiterBlue Ring NebulaMt St Helens
8SaturnBetelgeuseSarychev
9UranusTrappist-1fMt Fuji
10NeptuneAlpha CentauriPinatubo
11PlutoArrokothHawaii
12EarthComet K2Olympus Mons

What does delivery cost?

All postage and packaging costs are included in the prices for the products.

Can I get a VAT receipt?

We are not VAT registered, so there is no VAT payable on our products. If you need a business invoice/receipt beyond what is supplied by our website and by Paypal, then please Contact us. International orders may incur a sales tax of some sort, but you’ll have to pay that locally and your customs people will give you a VAT receipt.